Refund Policy

We are not responsible for items lost, stolen, or damaged during transit.

 

RETURNS/EXCHANGES

We offer an Exchange Only Return Policy. If you find it necessary to exchange any part of your order, please return the item(s) within 30 days of delivery, with the supplied address label from your package, or ship to the address below with your name, email address and order number.  Please note, you will be responsible for all postage. Once your merchandise has been returned, we will issue a store credit for the total value of your exchange, via email within 24-48 hours. Please contact customer service with any questions or concerns. 

Heartfire Supply Co
Attn: Returns (Order# Here)
6444 San Fernando Rd,

PO BOX 5794

Glendale CA 91201

United States

ADDRESS CORRECTIONS

If you need to make changes to your address and your order has not yet shipped, please contact us immediately and we'll take care of it. In the event your order has already gone out, you will be notified when/if USPS returns the package to our warehouse. If you do not respond within 5 business days, we will return the item(s) into our stock and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.

 

PRE-ORDERS

Pre-order confusion is common, you aren't alone!  All pre-order products will display an expected "SHIPS ON OR AROUND" date in the product description. Take note of this! It's generally pretty accurate, but will occasionally shift, due to unexpected delays, beyond our control.

Disclaimer: Additional items purchased on the same ticket as a pre-order will not ship until the time specified in the description of the pre-ordered item. 

DISCOUNT CODES

Discount codes are specific to the offering store and may be disabled during other store-wide sales. All codes must be entered during checkout and cannot be applied to previously shipped, or existing orders.

DOMESTIC ORDERS

Domestic orders take 1-2 business days to process, plus transit time; UPS 3 Day Select (1-3 Business Days), UPS Ground (1-5 Business Days), UPS Mail Innovations (1-5 Business Days), USPS Media Mail* (1-14 Business Days).

Disclaimer: Heartfire Supply Co is not responsible for any items lost, stolen or damaged during domestic transit. However, If your package is returned to us for any reason, we will notify you by email immediately. If you do not respond within 5 business days, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and a 5% re-stocking fee.